This Refund Policy explains when refunds may or may not be granted for services purchased from Vertex Pro Digital S.L.
Our services are digital and customized. Once work has started, the service is considered in progress and is generally non-refundable.
Website design services are non-refundable once the project has been booked, confirmed, or development has started.
These services are custom digital services and are non-refundable once onboarding, research, planning, or execution has started.
If you request cancellation before any work has started, we may review the request and, where appropriate, issue a full or partial refund.
If you are charged in error or make a duplicate payment, please contact us promptly so we can review and resolve the issue.
For refund-related questions, contact us at office.vertexprodigital@gmail.com.