Privacy Policy

Last updated: May 2026

This Privacy Policy governs the processing of personal data by Vertex Pro Digital S.L (“Company”), in accordance with Regulation (EU) 2016/679 (GDPR).

1. Data Controller

The data controller is:
Vertex Pro Digital S.L
CIF: B22456099
Av. Maisonnave 41, Floor 3
03003 Alicante, Spain
Email: office.vertexprodigital@gmail.com

2. Scope of Application

This Policy applies to all users, clients, and visitors of the Company’s website and services.

3. Categories of Data

• Identification data: name, email, phone number, address
• Billing and tax data: company name, VAT number, invoicing details
• Business data provided by the client
• Technical data: IP address, browser, device, website usage data
• Communication records
• Payment-related information processed through secure external payment providers

4. Methods of Collection

Data is collected through website forms, checkout forms, cookies, direct communication, email, service interactions, and payment processes.

5. Purpose of Processing

Personal data is processed for:

• Service delivery
• Client communication
• Contract execution
• Checkout and payment processing
• Invoicing and accounting
• Legal compliance
• Customer support
• Marketing communications, only where consent has been given

6. Legal Basis

Processing is based on:

• Consent
• Contractual necessity
• Legal obligations
• Legitimate interest

7. Payment Processing

Payments may be processed through secure external payment providers, including Stripe, Getnet, Redsys, or other payment gateways used by Vertex Pro Digital S.L.

Vertex Pro Digital S.L does not store full card numbers or sensitive card authentication data. Payment information is processed directly by the relevant payment provider according to its own security and privacy standards.

8. Data Retention

Data is retained only as long as necessary for contractual, accounting, tax, legal, or service-related purposes.

9. Data Sharing

Data may be shared with:

• Hosting providers
• Email and communication providers
• Payment processors such as Stripe, Getnet or Redsys
• Accounting, tax, or legal service providers
• Analytics services, where applicable
• Advertising platforms, where applicable
• Legal authorities when required by law

10. International Transfers

Where data is transferred outside the European Economic Area, appropriate safeguards will be implemented in accordance with applicable data protection law.

11. Security Measures

The Company applies appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

12. Rights of Data Subjects

Users have the right to:

• Access their personal data
• Rectify inaccurate data
• Request erasure
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where processing is based on consent

To exercise these rights, users may contact Vertex Pro Digital S.L at: office.vertexprodigital@gmail.com

13. Automated Decision-Making

No automated decisions producing legal effects are carried out.

14. Marketing Communications

Marketing communications are only sent where the user has given consent or where permitted by applicable law. Users may unsubscribe or object at any time.

15. Cookies

This policy should be read together with the Cookies Policy, where applicable.

16. Links to Other Policies

Please also review our Terms and Conditions, Refund Policy, and Shipping Policy.

17. Updates

The Company may update this Privacy Policy at any time. The latest version will always be available on this website.